Customer Testimonials

What our customers have to say
We strive to provide our customers with excellent customer service and exceptional products. Here's what they have to say about our home protection programs and natural gas plans.

Air Conditioning Repair Program

DAVID H. - CONNEAUT, OH The contractor was very professional and communicative. The technician was very knowledgeable and knew exactly what was wrong when he opened the back to our air conditioner. Thank you.
Dian S. - Midlothian, VA Awesome program with great service!

Water Line Repair

PATRICIA M. - RICHMOND, VA I had a water line break and it was repaired quickly. I truly recommend this product. The contractors were very professional and courteous. I have now added sewer line repair and restoration as well.
TONY Z. - WILLIAMSBURG, VA The contractor was extremely professional and very communicative. I knew exactly what to expect and was treated very well. So happy I signed up for this service!
TOM D. - YOUNGSTOWN, OH The experience of a broken water line was upsetting, however, with one phone call to Dominion, the line was fixed and in full service within 3 days. Thank you so much, keep up the great customer service!

In Home Plumbing Repair

YOLANDA M. - VIRGINIA BEACH, VA This program is just wonderful. We called for help and help arrived the next day. The contractor was extremely well mannered, and got right to work. He left the work area clean and we were very pleased. We wish to thank him for his great service.
JEANETTE C. - HAMPTON, VA The contractor called to let us know when he would be out and was right on time. Work was done quick. I had minimum time lost from work so I am happy happy happy!
HENRY B. - WOODBRIDGE, VA Plumber did a great job - he arrived on time, fixed the clog and even cleaned up under the sink. All of these offerings by Dominion have been excellent.

Water Heater Gas

HUGH H. - YOUNGSTOWN, OH The water heater began leaking Friday night, I called on Monday, the contractor was here Tuesday and installed a new water heater. The program, and service, is excellent, hassle free, and well worth the monthly charge.
JEANETTE G. - PORTSMOUTH, VA Installers of water heater were very well trained. They were in and out in about 45 minutes. They cleaned up what little mess there was which was a few pieces of paper. Very polite and explained the workings of the heater before they left. What a great program. I am the spouse answering this as I watched the whole procedure from a distance. We are well pleased. Thank you again for a great program.

Sewer Line Repair

GABRIELLA S. - FAIRFAX, VA Excellent service, prompt and professional response from contractor.
ELZIE H. - PORTSMOUTH, VA The contractor was very polite and helpful. He was able to figure out that my problem was being caused by the city sewage system. He went above and beyond to help me out.Thank you for having such professional companies in this program.
IAN L. - NEWTON FALLS, OH I think the products offered are amazing! I had signed up for the sewer line protection program not thinking my family or I would ever need it. We had a backup in our basement and luckily Dominion Products and Services was there to help. I had forgotten about the service and had been fighting sewer issues all morning. After frustrating hours and worry, I remembered about the service and read through the paperwork. I called and was greeted by a customer service representative. I had expected to jump through hoops but instead I was greeted by a real person and it made my day. The service was friendly, fast and convenient. I only had to make one phone call. They sent out one of the best plumbing contractors in our area and they were helpful and courteous. I was so pleased with the outcome I immediately called Dominion back and signed up for other home protection programs they offer. I want to thank Dominion for offering such an amazing product and service. I know it helped my family and I in our crisis.
Robert P. - Mentor, OH I've had the Sewer Line Repair Program for years with Dominion Products and Services. Recently I had to call for a Sewer Line Repair and the service was absolutely great. Dominion had a contractor come right out and solve the problem at my property. They took care of everything. I have the Furnace Repair Program too and am very happy with it as well.

Furnace Repair Program

JAMES T. - ROOTSTOWN, OH My rating for the furnace service was at 1000%..it was all great from the rep on the phone to the work performed on the furnace to fix the problem...The technician was very professional, friendly and very knowledgeable!!!
Jennifer E. - Latrobe, PA When I experienced furnace problems, I found that assistance was only a phone call away. The "no paperwork" benefit of this program made the process hassle free. The Furnace Repair Program is exceptional in both value and service. I will continue to recommend this program to family and friends. Thank you Dominion for keeping my home nice and cozy in the winter cold.

Heating and Cooling Repair

CHRIS A. - CHESAPEAKE, VA Dominion comes through again, I submitted the request online and had someone out the next day. The contractor was right on time and did an excellent job. I'm really glad Dominion offers these services. They save a lot of worrying.
KARL J. - VIRGINIA BEACH, VA First time using the Heating and Cooling Repair program. Everything went smoothly and the contractor who came to our home was first rate in approach and knowledge.
JAMES L. - VIRGINIA BCH, VA Excellent, timely and professional service not only by Dominion Services but also by the technician of the contractor. Best money ever spent.

Water Heater Electric

RODNEY C. - NEW MARKET, VA The service call experience was quick and smooth.

In Home Electric Line Repair

Stephanie S. - Yorktown, VA I think the In-Home Electric Program is fabulous for anyone and, in fact, I've recommended this to my co-workers. For the money it's a great deal and I really feel protected in a sense. I was extremely pleased.